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david u.4's avatar
david u.4
Helpful | Level 5
1 month ago

Dropbox app crashes and won't work with the Microsoft Word app on Android

Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dro...
Android
Microsoft Office
Mobile
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there david u.4​ - thanks for bringing this to our attention.

Can you please clear the Dropbox mobile app's cache and let us know if this persists? To do this: 

1. Tap the Dropbox app icon on your Android device.

2. Tap Account (person icon or initials) at the bottom.

3. Tap Settings (gear icon).

4. Tap Clear cache at the bottom.

Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

If this doesn't resolve the issue, please let us know so I can troubleshoot further. 

Thank you so much David. 

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