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david u.4's avatar
david u.4
Helpful | Level 5
1 month ago

Dropbox app crashes and won't work with the Microsoft Word app on Android

Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dro...
Android
Microsoft Office
Mobile
Third Party Integrations
dluptonmd's avatar
dluptonmd
Collaborator | Level 9
1 month ago

The problem went away for a few days but now is back. ui version  8. android version 16

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    30 days ago

    Hey dluptonmd, I see you replied from a different account, but I'm assuming this is the same person as the OP, is that right?

    Have you made sure you have the latest Dropbox app version installed on your device?

    Can you uninstall and then reinstall the app to see if it helps?

    Also, how much available space do you have on your device (your device storage, not your Dropbox account)?

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