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david u.4's avatar
david u.4
Helpful | Level 5
1 month ago

Dropbox app crashes and won't work with the Microsoft Word app on Android

Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dro...
Android
Microsoft Office
Mobile
Third Party Integrations
dluptonmd's avatar
dluptonmd
Collaborator | Level 9
30 days ago

There is nothing wrong with my phone. I have plenty of storage left. I've reinstalled the app. Dropbox was updated Jan 29. The latest message says app running in background, eating battery and put app into deep sleep until the app manufacturer fixes the app. I really need you to kick this upstairs and get dropbox to fix the app which is destroying my phone. Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    30 days ago

    HI dluptonmd, we appreciate the feedback about the Dropbox mobile app.
    We take all comments into consideration when improving the Dropbox app. 

    Please ensure that you update the app when a new version is released to see if this helps with the issue you're experiencing.

    • dluptonmd's avatar
      dluptonmd
      Collaborator | Level 9
      30 days ago

      I've been doing this forever to no avail. Actually, the playstore does it automatically. I really need dropbox to look into this and solve the problem. I'm a doctor and when a patient has a problem, I do my best to provide a solution. I don't just tell the patient to take care of it himself. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        30 days ago

        Hey dluptonmd!

        I'd love to have a visual of the error you mentioned initially about the Dropbox app crashing. Could you please take a screenshot and send it over to me? 

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