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Forum Discussion

david u.4's avatar
david u.4
Helpful | Level 5
1 month ago

Dropbox app crashes and won't work with the Microsoft Word app on Android

Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dro...
Android
Microsoft Office
Mobile
Third Party Integrations
dluptonmd's avatar
dluptonmd
Collaborator | Level 9
30 days ago

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
30 days ago

Hey dluptonmd!

I just sent you an email in order for us to investigate further. Reply back to me and we'll take it from there.

Thanks a bunch!

  • dluptonmd's avatar
    dluptonmd
    Collaborator | Level 9
    30 days ago

    I just sent you the email confirming it's me, but sometimes emails to the community come back as undeliverable so I wanted to make sure you knew I responded. 

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