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david u.4's avatar
david u.4
Helpful | Level 5
1 month ago

Dropbox app crashes and won't work with the Microsoft Word app on Android

Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dro...
Android
Microsoft Office
Mobile
Third Party Integrations
dluptonmd's avatar
dluptonmd
Collaborator | Level 9
29 days ago

doesn't seem to let me do it. Every time I sign out, and go to sign back in, it just brings back up the same account I signed out of automatically,  which I want to delete. Any way, make sure you check my second account for responses, if you don't see a response in the current chain. Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    29 days ago

    It has to do with the Dropbox account you're signed into, dluptonmd, but I can confirm that Megan has received your reply (on the ticket) and she'll get back to you the soonest possible.

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