Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

david u.4's avatar
david u.4
Helpful | Level 5
1 month ago

Dropbox app crashes and won't work with the Microsoft Word app on Android

Dropbox files will not open, except occasionally, in word on my s25ultra phone. Got a message from phone. "dropbox app keeps crashing. put to sleep to avoid excess battery use.' I need to use the dro...
Android
Microsoft Office
Mobile
Third Party Integrations
dluptonmd's avatar
dluptonmd
Collaborator | Level 9
26 days ago

I don't know if you received my email because a lot of them after I send are being returned as undeliverable. The s25 is the only device I have period. So we are talking about an Android app here. There are no offline files I have added. The problem started about 9 months ago or a year ago. I forgot if you asked me anything else.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    HI dluptonmd, thanks for your message.

    I can see that you're currently in communication with a support agent via email. 

    They'll be able to assist you from here on as they have more tools available to them to investigate this matter further.

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!