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Dropbox Integration with Zoom deprecated.
I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox automatically as usual which led me to investigate with both Zoom and Dropbox. I was just informed of the decision on Dropbox Chat. Apparently, I was supposed to have received an email but I can't find one and don't delete such things.
I was advised to report the issue/complaint here. The solution offered was download and Re-upload to Dropbox which I know will work (because I used to do that years ago) but when I have multiple Zoom Sessions in one Day and there isn't time between meetings to do this this is a lot of extra work for something that prior to this change was automatic. I wonder how many others are affected by this and are just as mystified as I am? I may have to consider other options to Dropbox though need to investigate these. Thanks.
Update 15th February 2024: Given the growing interest in this post and issues it is causing I have now put forward it's reinstatement here: https://www.dropboxforum.com/t5/Dropbox-ideas/Please-reinstate-integration-with-Zoom/idi-p/751519#M82875
Note: Rich a Super User II advise only one post and for others to LIKE and support it and comment otherwise it won't work.
@Mark, @bblu2095, @BHappy, @Chriskynka, @marosner, @yw40, @Rockeye , @MovingMary , @nsrubio you have all been tagged in the 'NEW IDEA post link above so hopefully you will see this or the NEW IDEA post or both. Thank you. Philip Wade
Hi everyone,
Thanks for your feedback regarding this.
The Zoom integration within Dropbox is active and working normally for all users.
If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.
Thank you,
Sam
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I can imagine yw40 I spent quite some time on it myself and it was Zoom I approached first and it is clear now the support agent did not know. Dropbox chat agent did not know either and had to take a few minutes out to come back with the mystifying answer!
Well, that explains why it wasn’t happening for me, either. Not a helpful decision by dropbox as far as I’m concerned.
I can imagine Rockeye and certainly from all the responses here it's been unhelpful to all those affected.
Thank you for posting this, Philip. I use this integration ALL THE TIME and didn't receive any email about it ending. I was researching why my Zoom-Dropbox integration suddenly stopped and came across your post. Thank you. Now I know. It's a lot of work to manually upload the recordings of my Zoom calls, so I'll probably look into Zapier. Or upload to something besides Dropbox. Darn!
yep - I just spent an hour on the dropbox support chat trying to figure this out. Everyone I messaged with had NO idea about this and really tried to brush it off as a "non-issue" and when I finally found out what was happening in the forum here I let them know and still they took no responsibility saying they have no way of knowing what happens with 3rd party apps. When I tried to explain this is a management or administrative issue and that they should really be updated, I just got the same non-answers over and over again. I personally received no notice of this happening. Does management read these forums? How do we let Dropbox know how unhappy we are ? This is terrible customer service. I have had my dropbox account over a decade and very disappointed how this is being handled.
MovingMary you're welcome it's clearly caught plenty of people out and I am certain this in the only the very tip of the Iceberg. I haven't had chance to look at Zapier or other options yet and won't be able to for another week or so. If you find anything useful do share! I have no idea if Dropbox is taking note of these discussions but they advised me to post the issue here.
nsrubio that sounds even more incredible, at least the Agent I chatted with discovered the true picture within a few minutes. It sounds like your agent (s) had no idea it was Dropbox Decision Zoom Agent knew nothing about and as at yesterday it was still on their website. It might be fantasy but I'd rather hope Dropbox would take note of how upset and inconvenienced people are about this 'out of the blue' and mystifying decision. They (Dropbox) advised me to post here and I know a Dropbox Member of staff has responded to at least one post.
I notice there is another option to post "I have an idea" where we could post how about re-instating this facility. It looks like it operates on a voting system that Dropbox implement based on popularity and as days go by more and more people are finding this thread so maybe we could build some momentum there?Will do, @Philip! I'm so glad I found your post before wasting any more time trying to find out why the Zoom-Dropbox integration suddenly stopped. Thank you again.
ah yes, that is a good idea to post this idea !
- Rich
Super User II
Philip Wade wrote:
I notice there is another option to post "I have an idea" where we could post how about re-instating this facility.
Make a post here:
Just one post, and everyone else adds on to it. It won't help if everyone makes their own.
