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Dropbox Integration with Zoom deprecated.
I discovered after the fact that Dropbox has decided to end its integration with Zoom. Apparently this ended on 5th February 2024. My last Zoom meeting 8 February 2024 did not upload to Dropbox automatically as usual which led me to investigate with both Zoom and Dropbox. I was just informed of the decision on Dropbox Chat. Apparently, I was supposed to have received an email but I can't find one and don't delete such things.
I was advised to report the issue/complaint here. The solution offered was download and Re-upload to Dropbox which I know will work (because I used to do that years ago) but when I have multiple Zoom Sessions in one Day and there isn't time between meetings to do this this is a lot of extra work for something that prior to this change was automatic. I wonder how many others are affected by this and are just as mystified as I am? I may have to consider other options to Dropbox though need to investigate these. Thanks.
Update 15th February 2024: Given the growing interest in this post and issues it is causing I have now put forward it's reinstatement here: https://www.dropboxforum.com/t5/Dropbox-ideas/Please-reinstate-integration-with-Zoom/idi-p/751519#M82875
Note: Rich a Super User II advise only one post and for others to LIKE and support it and comment otherwise it won't work.
@Mark, @bblu2095, @BHappy, @Chriskynka, @marosner, @yw40, @Rockeye , @MovingMary , @nsrubio you have all been tagged in the 'NEW IDEA post link above so hopefully you will see this or the NEW IDEA post or both. Thank you. Philip Wade
Hi everyone,
Thanks for your feedback regarding this.
The Zoom integration within Dropbox is active and working normally for all users.
If you’re having any issues accessing your Zoom recordings or the feature, let us know and we’re happy to help.
Thank you,
Sam
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- Rich
Super User II
Chriskynka wrote:
Since feb 8 my records from Zoom have stopped loading in dropbox
Dropbox has apparently ended the Zoom integration as of Feb 5th.
Rich thanks for sharing my thread with Chriskynka. The information shared above was direct from Dropbox support after they went away and checked. It wasn't something the agent knew immediately. Zoom Agents appeared equally unaware of this until I informed them!
So it appears Jay you as a Dropbox Staff member were unaware of the ending of the Integration in the same way that Tim the support agent was. I trust you are passing all this information back to whomever makes these decisions at Dropbox. I would guess what we are seeing here is the tip of the Iceberg in terms of people inconvenienced by this. The Zoom Support Staff were equally unaware until I told them.
The message you posted is about the same as I received from Dropbox email support (which was shared with me after a standard "can you send a screen recording" request):
After careful consideration and evaluation, the Zoom integration within Dropbox is being deprecated. This means that the Zoom integration will no longer be available to our customers, effective on the 5th of February .
We understand that this integration has been valuable to many of our users, and we apologize for any inconvenience this may cause. However, we believe that focusing our efforts on other features and integrations will allow us to provide an even better experience for our users.It also appears that all proof of existence of the Zoom integration is gone from Dropbox's side.
Screenshots from the Zoom Website and from my Dropbox Account. Zoom Website shows Dropbox still as a featured Integration. My Dropbox Account shows Zoom is connected but it isn't working.
Here is a 404 for the Zoom page in the Dropbox Apps Marketplace (i.e., it doesn't exist anymore):
This just happened to me too! There wasn't any heads up and is a key part of our organization's current workflow.
@Zoom – what's going on here?
marosner it's a decision taken by Dropbox not Zoom. They were unaware of it and it's still showing on their Website as a featured integration.
i agree this is utterly outrageous
no reason for the stopping, and worse no advance notice
wasted hours trying to fix the problem untill dropbox (chat) admitted to the secret
