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Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me to the App Store, where Word has already been installed) or “Not Now”, in which case it just takes me back to the main menu. How do I get Dropbox to understand that Word is already installed?
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
44 Replies
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- Megan
Dropbox Community Moderator
Hi ben_galaxy, welcome to our Community!
As a first thing, in order for us to further troubleshoot the behavior that you mentioned between the Dropbox app and Word: have you tried rebooting your device?
If I were you, I'd definitely access my Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could.
Keep me posted, and we'll take it from there!
I had tried rebooting the tablet and clearing cache, neither of which worked. However, after signing out and signing back in the problem seems to have resolved. Thanks for the help!
- Same issues. Dropbox used to be flawless.
Well unfortunately that solution is short-lived. Yes, signing out and signing it fixes the problem but it just happens again a couple days later. It’s now happened 3 more times since I posted this last message. Can someone help me find a permanent fix?
- Megan
Hi ben_galaxy, could you let me know the OS of your iPad, along with the Dropbox version that you have installed there?
I am having the same issue. I uninstalled dropbox then updated dropbox, word and my ipad and still having the same trouble. Very frustarating as it's hindering staff production.
I am having the same problem, I'm running IOS16 how about you?
I've also noticed that microsoft is playing so well with dropbox on my laptop either. I'm wondering if Microsoft has done an update that has complicated things.
Dropbox is asking me to Install Microsoft word on my iPad even though it is already installed. I have updated my iPad, Dropbox and Word, as well as restarting the iPad. deleting and reinstalling apps. I have cleared the Dropbox cache also.
- Megan
Hey J_nelly_5, sorry to see you're having this issue.
Can you let me know which iOS version you're running and which Dropbox version too?
Please feel free to also access your Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could.
Let me know more!
- Megan
Hi ben_galaxy & J_nelly_5!
Could you send me a few screenshots with the message you receive from Dropbox, when you try to open your files?
