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ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
3 years ago
Solved

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me to the App Store, where Word has already been installed) or “Not Now”, in which case it just takes me back to the main menu. How do I get Dropbox to understand that Word is already installed?

Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

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  • JohnKMcHenry's avatar
    JohnKMcHenry
    Explorer | Level 4
    3 years ago

    Hi,

    I just wanted to give you feedback on this issue.
    The Excel app issue is fixed for me as well - Dropbox now opens Excel files properly.

     

    However, if a user only has the Microsoft 365 Office unified app (Excel, Word, PowerPoint) installed and not the separate Excel app, it doesn’t open the unified app.

     

    I would say this ticket is closed related to Excel.

     

    A big thank you to the DB team and community members/moderators.

     

    Regards,
    Karl

  • ben_galaxy's avatar
    ben_galaxy
    Explorer | Level 4
    3 years ago

    Thank you all for your help in this! I'll let you know if it crops up again.

  • mooerss's avatar
    mooerss
    New member | Level 2
    2 years ago

    Was this ever resolved for Android?  See a lot of talk about apple but no android. I have the exact same problem.  MS Office 365 installed on android and every time I try to open an encrypted document on DB I get errmsg "file type not supported, couldn't download file. Please try opening in a open in another " and the option to "open with", I click the "Open With" button and select Open with "Microsoft  Word" and the next screen I see is I have to install Microsoft Office Word.  

     

    I already have MS office 365 installed.  I have uninstalled ms office and drop obox and reinstalled both on. problem still there

     

    tia, steve 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi mooerss 

     

    What versions are installed? Of Dropbox and Android.

     

    Its important to remember that Office 365 is not Word - the Word that its looking for. Its a totally separate program that contains all of them. There are still quite a few issues across all apps of software not detecting this correct. 

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