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Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me to the App Store, where Word has already been installed) or “Not Now”, in which case it just takes me back to the main menu. How do I get Dropbox to understand that Word is already installed?
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
44 Replies
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- Same problem here. I cannot use Dropbox like this. Is a refund an option??
- Jay
Dropbox Community Moderator
Thanks for the info, JohnKMcHenry, MDW 123, could you contact the support team directly in order for them to investigate this matter further?
Jay,
Thank you, I have submitted to CS.
Thanks for your support!
Regards,
Karl
A Longtime and Happy Dropbox user!
- Walter
Hey JohnKMcHenry - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system?
Thanks a bunch, Karl!
- Walter,
Ticket #21891774
Regards,
Karl - Megan
Awesome JohnKMcHenry!
Thank you, I located your ticket, and also passed my comments there. If you need anything else, don't hesitate to let us know!
The Dropbox / Word problem has corrected itself on my iPad. For now at least.
I wonder if Dropbox had done something to fix this?- Walter
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Mine appears to be fixed too
Thank you
- Mine is fixed as well. Thanks to the crew at drop box for addressing the issue!
