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byang92's avatar
byang92
Explorer | Level 4
2 years ago
Solved

Dropbox Microsoft Office Online not working: Clicking "Open in Word for Web" results in preview

I'm having trouble getting Microsoft Office Online to load properly.   When I open a *.docx document as the preview and choose "Open with Word for Web" my browser opens a new tab and the loads th...
Microsoft
Microsoft Office
Third Party Integrations
Web
  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi byang92 ,

     

    Thanks for reaching out.

     

    This was detected on our side and according to the engineers this issue has been resolved. 

     

    According to the latest post this appears to be working for you once again.

     

    Can you please confirm ? 

     

    If necessary please advise us and we can investigate further. 

Hannah C's avatar
Hannah C
Icon for Dropbox Product Manager rankDropbox Product Manager
2 years ago

Hi byang92 & Smallishman, 

 

I'm sorry to hear this! Are you or your clients still seeing this issue? I believe this issue has been resolved but want to make sure. Please let us know if you continue to see an issue.

  • RobertAnalog's avatar
    RobertAnalog
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    I am still getting this error today, in Chrome, Safari, and Firefox on macOS 14.7.

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