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byang92's avatar
byang92
Explorer | Level 4
2 years ago
Solved

Dropbox Microsoft Office Online not working: Clicking "Open in Word for Web" results in preview

I'm having trouble getting Microsoft Office Online to load properly.

 

When I open a *.docx document as the preview and choose "Open with Word for Web" my browser opens a new tab and the loads the same *.docx file in the preview mode. If I go to the same dropdown and click "Open with Word for Web", it opens yet another tab that also ends up being the same preview folder.

The Word for Web loads properly if I use the DropBox browser interface to create a new document. However when I close it, I am back to the original situation where if I try to open it with Word for Web it only loads a new tab in the preview view.

 

Can somebody help me get this working again? This situation started suddenly and is new to me.

Microsoft
Microsoft Office
Third Party Integrations
Web
  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi byang92 ,

     

    Thanks for reaching out.

     

    This was detected on our side and according to the engineers this issue has been resolved. 

     

    According to the latest post this appears to be working for you once again.

     

    Can you please confirm ? 

     

    If necessary please advise us and we can investigate further. 

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  • nick0604's avatar
    nick0604
    New member | Level 1
    11 months ago

    when trying to open word document i am facing this error  

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi there nick0604, let's see what we can do here.

    Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question?

    It seems this is a shared link, correct? If so, then have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?

    Keep me posted, and we'll take it from there!

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