Dropbox Passwords app does not send notifications to allow new device

yes.

this is an example of the code 96x9 v3on, taking the numbers out of it did not change anything, still says the error.   a reset is NOT what I can do on this.

Are you certain that you're entering the recovery words (without the numbers) in their original order as shown on the site?

when I enter the recovery words.  it leaves out the numbers in the recovery words.

so it say's "

Hi Andrew B.58, the notification that the prompt mentions would've been on the older Firefox browser, which is on the now-formatted Windows, so it would be impossible to get that notification now. It won't pop-up on the existing Firefox browser, since it is unknown to the Dropbox Passwords extension. 

This means that the only option remaining, as you mentioned you have no other devices connected to your Dropbox Passwords account, would be to enter the recovery words. What is the exact error you got when entering the words?

So brand new install of windows, I only had the extension on this machine, so with a drive format,and then reinstall of windows and then firefox,  my addon as of now is just the dropbox password manager as it contains all of my logins for my job...   but it wants me to click a notification on "firefox windows"  zero notifications come up,  this is a new install... nothing is blocked or tweaked.   so what gives?   also the backup passwords I have from the dropbox site it's self are not even valid it tells me.   so now the problem is, how to resolve this...   as this is mission critical. 

Also, sorry for not mentioning this earlier, but thank you for the update and feedback on this too jplatts - much appreciated.

You can let us know if anything else comes up!

I see, thanks for clarifying that for me liracha 

I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. 

Yes, I did, no results

Hey liracha - sorry to hear about this.

Did you try any of the troubleshooting steps mentioned in this thread, like using another browser or clearing your browser's cache? 

Same problem. Any Dropbox Staff can help me?