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Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!
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yep 100% positive now I do not have the 12 words, I searched my network drive at work, I ran a massive search over 9tb of storage, checked my screenshots folder, even looked in my NDA folders just incase I stuffed it into that, nope, so guessing I'm boned? meaning I'll have to get IS to reset everything and get me a new encryption key for my work laptop... great.
unless you have something else we can try?
- Jay
Dropbox Community Moderator
Unfortunately, as we have no access to your passwords on our end, without the 12 recovery words, it wouldn't be possible for you to restore your Dropbox Passwords account.
I'm sorry I can't be more helpful on this matter.
okay jay, thank you. I'm getting written up! yay for me! lol. I have learned a lesson... I backed everything else up, all my codes, this one I forgot to do.
Same problem. New device. Tried to add chrome extension. Prompted for either other device verification or recovery words. Did both. I DID get a notification on my Pixel phone, and clicked 'connect'. Nothing happens with the chrome extension. Tried recovery words. Enterred all 12 correctly, got error 'something went wrong'. cleared cache, uninstalled and reinstalled extension. Stil cannot get in. Can someone assist?
Same problem. How do I fix this?
- Jay
Hi ewtr sdhgfsdfhg, do you still have access to your old devices or browsers in order to view the notifications send to your existing Dropbox Passwords apps?
