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Forum Discussion
VinceM50
5 years agoHelpful | Level 6
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.
Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way.
Can anyone help?
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
155 Replies
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- Simonmr4 years agoExplorer | Level 4
I was just wondering if there was a fix for this yet please? I’m having the same problem. Opening or working with files from Dropbox within the Files app is completely unstable, and crashes after a few seconds.
- superuser4 years agoHelpful | Level 6
I challenge you to accomplish the following (easy?) task:
From Lightroom for ipad (or any other app that can export photos using the OS's default share function) upload 20 photos to a Dropbox folder.
- Simonmr4 years agoExplorer | Level 4
Yes I was trying to upload five images to Dropbox on my iPad - crashed and that was it!
- JYM-9714 years agoExplorer | Level 3
Same problem here, It's been 1 Year now, no update either from Dropbox or Apple could fix the problem,
I'm Using an expensive professional dropbox account, having this kingd of problem is simply unacceptable !
- Andrew554 years agoHelpful | Level 5
I’m disappointed that the iPadOS 16 beta hasn’t resolved the issue, given that Dropbox has decided to blame Apple for it. I’m tired of dealing with the Accessibility settings workaround and will be transferring to another cloud storage provider if this still isn’t fixed in iPadOS 16. Whether or not it’s Apple’s bug, users are caught in the middle.
- ae6dx004 years agoExplorer | Level 4Andrew55 what is the accessibility settings workaround? I haven't tried that
- Andrew554 years agoHelpful | Level 5Go to Settings -> Accessibility -> Keyboards -> Full Keyboard Access and turn on Full Keyboard Access. You’ll see some annoying behavior, but at least Dropbox won’t crash anymore!
- ae6dx004 years agoExplorer | Level 4I had it that way already. Files app still freezes accessing Dropbox
- ae6dx004 years agoExplorer | Level 4
It is disappointing this has never been fixed. Dropbox and Apple just blame each other. They should be working to0gether to fix this. What happened to Megan from dropbox who was helping with this? All the tickets got closed with no resolution.
- Andrew554 years agoHelpful | Level 5Interestingly, the problem vanished on my iPad Pro, so Apple or Dropbox did something, but perhaps they only fixed the problem for some people.
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