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Forum Discussion
Nishukush
2 years agoNew member | Level 2
Error when importing .MOV file from DropBox in Adobe apps
Hi all,
I am a Adobe After Effects user.
I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files linked to the project. But instead, it shows an error "After Effects error: could not open source file. Please check that file exists with correct permissions." And it happens only with the MOV files saved in the DropBox folder (offline). If I change the file's name or its location (within or outside DropBox), After Effects can read the file fine.
Anyone familiar with this?
Thanks,
Nishu
- Hannah
Dropbox Staff
- Zone StudioHelpful | Level 5
We are interested to know if there is an answer to this question, we are having issues with this and can't find an answer.
- Walter
Dropbox Staff
Hey Zone Studio - sorry to hear about this.
Could you let us know some additional information so that we can assist further?
For example, what is the OS version of the computers showing this behavior and the version of the Dropbox desktop app installed there?
Is this happening with online only files or files that are available offline on your computer?
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