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Nishukush's avatar
Nishukush
New member | Level 2
2 years ago

Error when importing .MOV file from DropBox in Adobe apps

Hi all,

 

I am a Adobe After Effects user.

I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files linked to the project. But instead, it shows an error "After Effects error: could not open source file. Please check that file exists with correct permissions." And it happens only with the MOV files saved in the DropBox folder (offline). If I change the file's name or its location (within or outside DropBox), After Effects can read the file fine.

Anyone familiar with this?

 

Thanks,

Nishu

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Nishukush, thanks for bringing this to our attention.

     

    What is the status and version of the Dropbox app currently?

     

    You can see this info, by hovering over the Dropbox icon in your menu bar.

     

    Also, if you close the Dropbox app, do you get the same behavior?

     

    Let me know what you find.

    • Zone Studio's avatar
      Zone Studio
      Helpful | Level 5

      We are interested to know if there is an answer to this question, we are having issues with this and can't find an answer.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Zone Studio - sorry to hear about this.

         

        Could you let us know some additional information so that we can assist further?

         

        For example, what is the OS version of the computers showing this behavior and the version of the Dropbox desktop app installed there? 

         

        Is this happening with online only files or files that are available offline on your computer?

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