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anneg35's avatar
anneg35
Explorer | Level 3
2 years ago

"Get files to dropbox" apps on wix web site

Hi,

I use the "Get files to Dropbox" app in my web site since more than 2 years. Since the 17th of february, whon someone upload a file via the dedicated web page, I receive the mail of notification from wix that a new file has been uploaded in the dropbox but there is no file in the dropbox. I have contacted the wix support team that has checked and says that the file is well sent to dropbox, so that the problem should be with dropbox. Is ther someone that can help me on that subject ?

Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey anneg35, sorry to hear you're having issues with this.

     

    Can you please let us know if this integration is listed under your Connected Apps tab?

     

    If so, have you tried disconnecting and re-connecting it anew?

     

    Keep us posted!

    • anneg35's avatar
      anneg35
      Explorer | Level 3

      Hi,

      Thanks for your answer.

      I haven't try to disconnect and reconnet. I will try this and tell you.

      Anne

      • anneg35's avatar
        anneg35
        Explorer | Level 3

        I have tried to disconnet and reconnect but still not working.

        Can I try something else ?

        Thanks