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dbalmer's avatar
dbalmer
New member | Level 2
9 months ago

Getting an error "Your request contains errors and/or invalid data." when submitting document

Hello,

I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature.  I've tried a separate wifi connection, incognito mode and a different browser.  No idea why this is happening now.  Please help.

Dropbox Sign
Error Messages
Web

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  • cmoore2's avatar
    cmoore2
    New member | Level 2
    6 months ago

    Hi I am receiving the same exact error when trying to send a document for signature. I've done the following:

    • cleared my cache
    • restarted Chrome
    • restarted computer
    • used a different browser (Edge)
    • start the project completely over and use a different PDF

    Please advise. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey cmoore2, thanks for posting here today!

    I just sent you an email, in order for us to have a closer look into this.

    Reply back to me, and we'll take it from there. Thanks a bunch!

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