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Forum Discussion

Dolphin_R's avatar
Dolphin_R
New member | Level 2
7 years ago
Solved

How do I fix a 'Word cannot open the document: user does not have access privileges' error?

 I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
desktop
Error Messages
Microsoft
Microsoft Office
Third Party Integrations
  • Dolphin_R's avatar
    Dolphin_R
    7 years ago

    Resolved it with a restart. Thanks again

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hello palmerpark, 

I'd be more than happy to help look into this with you. 

If your computer is experiencing high CPU when the desktop app is running, could you check out this article which lists some suggestions on how to tackle it? Maybe one of them will do the trick. 

Let me know how it goes!

palmerpark's avatar
palmerpark
New member | Level 2
7 years ago

That link describes part of my problem; I have well over 300,000 files. That does not seem to be a problem on my main PC, but it simply won't sync onto a new MacBook Pro. I left the laptop to sync (as the only running program) for 4 days on a 300 megabit wifi connection and after 4 days of running dropbox at nearly full CPU load, it hadn't synced any files at all and won't let me open any of the files that were locally saved into the Dropbox folder. I've tried reinstalling Dropbox and selectively syncing a subset of the files that I need and still get the same outcome. If there is an upper limit to the maximum number of files that I can store in Dropbox (other than the vague "around 300,000" mentioned in that link) I'd like to know that. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for getting back to us, palmerpark!

    The number given of 300,000 files is a soft limit which heavily depends on the specifications of each computer. This could explain why you're having a different experience from one device to another. 

    From there, since you've already selectively synced content to improve the syncing process of the desktop app, I'd recommend giving it some more time to complete. 

    In any case, keep us posted on the progress and don't hesitate to nudge us again if you have any other questions. Cheers!

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