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KBFuttrup1's avatar
KBFuttrup1
Helpful | Level 5
4 months ago
Solved

I changed the name of my device, and now my Excel files won't open.

Device: N/A
Operating System/Browser (if using the web): N/A
Dropbox App Version (if using the app): N/A

Question or Issue:
I can open the Excel file (with a code) in Excel-online but not from my Excel on desktop. It has been working fine until my computer was refurbished

desktop
Microsoft Office
windows
  • KBFuttrup1's avatar
    KBFuttrup1
    4 months ago

    Hello again

    After reinstalling Office 365 Family it works fine.  Thank You for your time!

4 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey KBFuttrup1​! Thanks for posting on our forum today. 

    Can you clarify what happens exactly when trying to access your Excel file(s) via the desktop app? 

    A screenshot of what you see will be greatly appreciated, as well. 

    Let me know when you’re ready.

  • KBFuttrup1's avatar
    KBFuttrup1
    Helpful | Level 5
    4 months ago

    After entering the code for the file, Excel ends up not answering

  • KBFuttrup1's avatar
    KBFuttrup1
    Helpful | Level 5
    4 months ago

    Hello again

    After reinstalling Office 365 Family it works fine.  Thank You for your time!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    That's lovely to hear, KBFuttrup1​! If you need something else, don't hesitate to let me know.

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