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I-Pad/DropBox/Adobe not Connecting
Hi DropBox Community,
Here's what's going on...
I have an i-Pad running on iOS 13.1. When I try to open .pdf files in DropBox with Adobe, i.e "Open with Adobe Acrobat Reader," I keep getting a notification from DropBox that Adobe would like to access files, etc., and then I always "Allow" it, but then DropBox gives me the error message "Unable to Connect..." (even though I'm connected). It's as if they are not communicating/recognizing each other now. It used to work just fine up until a few months ago.
Has anyone else had this issue, and, if so, how did you fix it?
Thanks in advance for the help.
-Kp
In the Adobe app, tap Files at the bottom. At the top left you'll see Locations. Tap that and you'll see an option for Dropbox. Tap it to sign in. If you're already signed in, swipe left on Dropbox and you'll see an option to sign out.
21 Replies
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Lusil wrote:Hmm. :thinking: Could you try disconnecting the relevant third party app from your account's settings online and then try again? Maybe that will do the trick.
I have just tried the above and given it a good testing. Sadly, the same problem persists.
For the benefit of others with the same problem: Today I have tried a different solution. I now use GoodReader app, which syncs with Dropbox. Ideally there would be a PDF reader service I could use straight from dropbox to read large PDFs (with the function to edit and save reading position/progress) but sadly not. For the benefit of others with this same problem, try GoodReader app, it's not free, but it's doing the job.
- Removing the spaces and any unordinary characters from path solved my problem. Thanjs a lot
Hi Rich,
Hope all is well for you.
The connectivity issue has started up again and now it shows unable to connect even with our work-around. Do you have any other suggestions?
Thanks for all the help.
-Kevin
Hi Lusil,
Thanks for the suggestion, I tried it, but am having the same issues with it.
Hope all is well for you.
Kindly yours,
-Kevin
- Lusil
Dropbox Staff
Thanks for getting back to me and sorry for the late reply, kpatrick.
You could also try toggling the connection between the Dropbox mobile app and your iOS's File app in case that does the trick.
If it doesn't though, I'd recommend getting in touch with Adobe as they may have more info on the matter.
In any case, keep me in the loop - thanks!
Worked for me. Many thanks.
What worked? I have this issue. I've disconnected, reconnected and deleted and reinstalled both apps. No joy.
