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DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 years ago
Solved

I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.

Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox deskt...
desktop
iOS
Mobile
sync
Tablet
  • Jay's avatar
    Jay
    2 years ago

    Hi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 years ago

Unfortunately, I am continuing to get this icon. Sometimes it is red and sometimes it is blue. I have searched in Dropbox Help for the meaning of icons. I have been unable to find this one; therefore, I don’t know what it means. I don’t know if it is a normal icon or is an indication of an error of some sort. Can you help with this? Thanks much!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
DavidJ1 wrote:

I have searched in Dropbox Help for the meaning of icons. I have been unable to find this one;

That's not a Dropbox-specific icon. It likely means the connection to Dropbox has failed. Have you tried to disconnect/reconnect Dropbox within the Xmind app?

Do you have the Dropbox app installed on your iPad? If so, is it working as expected? If it's installed, can you also access your Dropbox through the Files app?

  • DavidJ1's avatar
    DavidJ1
    Explorer | Level 4
    2 years ago

    I have discovered that this icon is not just happening in Xmind. I have seen it also in the File management app for iPad. I don’t seem to have this problem on my laptop with Windows 11. Could this be a problem with the iPad somehow?

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