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Xavier Montaner
1 year agoHelpful | Level 5
I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files
Hi everyone. Using Lightroom Classic and Dropbox. I am getting messages from Dropbox that some preview files can sync. See attached. Also when I sync again folders with my computer thumbnails are...
- 1 year ago
Hi everyone!
Quick update:
The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.
Thank you very much for the help and have a great weekend.
Best regards,
Carina
carina83
1 year agoHelpful | Level 6
Hello everyone,
Iâm joining this communication because I have the same problem.
Here are some details about my equipment:
iMac 27 inch 2019
macOS Sonoma 14.5
Adobe Lightroom Classic
Version 13.4 Camera Raw 16.4
Dropbox 202.4.5551
Xavier Montaner's problem describes exactly my issue.
Unfortunately, closing Lightroom doesnât help, the synchronization problem persists.
The only way I can synchronize the files without any issues is by moving them from Dropbox to my desktop, editing them there, exiting Lightroom, and then moving them back to Dropbox. With this approach, I donât get any error messages regarding the .db files.
Since closing Lightroom doesnât help - are there any other options/settings?
Or is using an older version of Dropbox the only solution?
If so, which is the last version that doesnât have a "CloudStorage" folder?
I would appreciate a quick response.
Best regards, Carina
Jay
Dropbox Community Moderator
1 year agoHi carina83, the only option remaining would be to sign out of the Dropbox desktop application, and then back into your account.
This would make the account revert to the old format before the CloudStorage folder, and it would resync all the files again from the site.
- carina831 year agoHelpful | Level 6
Hi Jay!
Thanks for the quick response. Unfortunately, I am not very technically skilled, so I have a few more questions:
Do I just need to log out and log back in, or do I need to uninstall the app as well? And which version should I reinstall?
What do I need to pay attention to so that I don't end up in the CloudStorage folder again?
Thanks in advance for your help!
Many greetings
Carina - Jay1 year ago
Dropbox Community Moderator
You don't need to uninstall the app, all you need to do it is sign out of the account in the desktop app, and then sign back in using the steps linked in my previous post.
This should revert the desktop app to the old Dropbox folder location.
- carina831 year agoHelpful | Level 6
Hi,
I have now logged out of my Dropbox and logged back in.
Dropbox is still located in Library - CloudStorage.What went wrong?
Additional information:
In the settings, under synchronization, the storage location of the Dropbox folder shows the info: In this version of macOS, Dropbox folders are stored in a predetermined location.
Best regards,
CarinaEdit:
I found the settings during the installation where I can choose my own storage location.
It is now back under User-my-Dropbox.There is still the Library folder on my Mac and it includes Dropbox.
When I click on it, it says: This Dropbox folder is not linked.Can this folder be deleted, or will it cause problems?
I don't want to delete all the data in Dropbox and then not be able to access it.
I hope you understand my concern. - Nancy1 year ago
Dropbox Community Moderator
Hey Carina, hope itâs alright if I jump in.
Whatâs the syncing status of your Dropbox app now? Is it up to date?
If you open your Dropbox folder under the new location (under âUsersâ), do you see all your Dropbox files along with syncing icons next to them?
Iâd like to make sure everythingâs syncing properly before taking any actions on the previous Dropbox folder.
- carina831 year agoHelpful | Level 6
Hi everyone!
Quick update:
The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.
Thank you very much for the help and have a great weekend.
Best regards,
Carina
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