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Forum Discussion

Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
2 years ago
Solved

I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files

Hi everyone.  Using Lightroom Classic and Dropbox.  I am getting messages from Dropbox that some preview files can sync.  See attached.  Also when I sync again folders with my computer thumbnails are...
desktop
Error Messages
sync
Third Party Integrations
  • carina83's avatar
    carina83
    2 years ago

    Hi everyone!

    Quick update:
    The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.

    Thank you very much for the help and have a great weekend.

    Best regards,
    Carina

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi carina83, the only option remaining would be to sign out of the Dropbox desktop application, and then back into your account. 

 

This would make the account revert to the old format before the CloudStorage folder, and it would resync all the files again from the site.

carina83's avatar
carina83
Helpful | Level 6
2 years ago

Hi Jay!

Thanks for the quick response. Unfortunately, I am not very technically skilled, so I have a few more questions:

Do I just need to log out and log back in, or do I need to uninstall the app as well? And which version should I reinstall?

What do I need to pay attention to so that I don't end up in the CloudStorage folder again?

Thanks in advance for your help!

Many greetings
Carina

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You don't need to uninstall the app, all you need to do it is sign out of the account in the desktop app, and then sign back in using the steps linked in my previous post.

     

    This should revert the desktop app to the old Dropbox folder location.

  • carina83's avatar
    carina83
    Helpful | Level 6
    2 years ago

    Hi,

     

    I have now logged out of my Dropbox and logged back in.


    Dropbox is still located in Library - CloudStorage.

     

    What went wrong?

     

    Additional information:

    In the settings, under synchronization, the storage location of the Dropbox folder shows the info: In this version of macOS, Dropbox folders are stored in a predetermined location.

     

    Best regards,
    Carina

     

    Edit:

    I found the settings during the installation where I can choose my own storage location.
    It is now back under User-my-Dropbox.

    There is still the Library folder on my Mac and it includes Dropbox. 
    When I click on it, it says: This Dropbox folder is not linked.

    Can this folder be deleted, or will it cause problems?
    I don't want to delete all the data in Dropbox and then not be able to access it.
    I hope you understand my concern.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Carina, hope it’s alright if I jump in. 

     

    What’s the syncing status of your Dropbox app now? Is it up to date? 

     

    If you open your Dropbox folder under the new location (under “Users”), do you see all your Dropbox files along with syncing icons next to them?

     

    I’d like to make sure everything’s syncing properly before taking any actions on the previous Dropbox folder.

  • carina83's avatar
    carina83
    Helpful | Level 6
    2 years ago

    Hi everyone!

    Quick update:
    The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.

    Thank you very much for the help and have a great weekend.

    Best regards,
    Carina

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, carina83!

     

    If you need anything else, let us know.

     

    Have a wonderful weekend!

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