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Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
1 year ago
Solved

I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files

Hi everyone.  Using Lightroom Classic and Dropbox.  I am getting messages from Dropbox that some preview files can sync.  See attached.  Also when I sync again folders with my computer thumbnails are...
desktop
Error Messages
sync
Third Party Integrations
  • carina83's avatar
    carina83
    1 year ago

    Hi everyone!

    Quick update:
    The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.

    Thank you very much for the help and have a great weekend.

    Best regards,
    Carina

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi carina83, the only option remaining would be to sign out of the Dropbox desktop application, and then back into your account. 

 

This would make the account revert to the old format before the CloudStorage folder, and it would resync all the files again from the site.

carina83's avatar
carina83
Helpful | Level 6
1 year ago

Hi Jay!

Thanks for the quick response. Unfortunately, I am not very technically skilled, so I have a few more questions:

Do I just need to log out and log back in, or do I need to uninstall the app as well? And which version should I reinstall?

What do I need to pay attention to so that I don't end up in the CloudStorage folder again?

Thanks in advance for your help!

Many greetings
Carina

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