Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tobejazz's avatar
Tobejazz
Helpful | Level 7
9 months ago

"In one week: Paper docs are moving to your Dropbox" but they haven't.

On December 13, 2024, I received an email from Dropbox stating, ‘In one week: Paper docs are moving to your Dropbox.’ However, this has not happened.

Instead, when I click the ‘Download docs you created’ button on paper.dropbox.com, I no longer receive an email with a download link as I used to.

Why isn’t Paper working as expected?

...Tobias

18 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Glad you could locate it, Tobejazz! Are all of your Paper docs there, like Hannah asked above?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Tobejazz, can you check your account for a folder named "Migrated Paper docs" and let me know if your Paper docs can be found there?

  • Tobejazz's avatar
    Tobejazz
    Helpful | Level 7
    9 months ago
    • Downloading a single document through "Export" works just fine.
    • I tried to Download docs you created in Safari private window with no luck.
    • I tried to Download docs you created in Chrome with no luck.

    (I'm on macOS.)

    Can you help me to get my Paper docs into the Dropbox folder ?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Tobejazz thanks for replying back with all the info! 

    If you try to download them using a different browser, or an incognito tab on your current browser, does it work?

    Also, would you mind trying with one specific document, and let me know if you notice the same results? 

    Thanks!

  • Tobejazz's avatar
    Tobejazz
    Helpful | Level 7
    9 months ago

    Thanks for your answer.

    • My Paper docs are not in my Dropbox folder.
    • I don't have a "Paper Docs" folder in my Dropbox folder.
    • When I create a new Paper doc it doesn't show up anywhere in my Dropbox folder.

     

    Where is the "Paper widget" ?

    If I could have my Paper docs in my Dropbox folder that would be great. If not, I at least need to be able to download them..

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi there Tobejazz, let's jump right into this!

    Based on what you described, Paper docs should now be in your Dropbox folder. Paper docs and Dropbox files will be accessible in the same place alongside all your other Dropbox content. 

    Additionally, when you select the Paper widget from the Dropbox website menu, you will be brought to the new Paper Home. You can access your docs from there or just as you do any other file on Dropbox.

    Can you check and confirm if that's the case for you? Also, what is the end goal you wish to achieve on your end? Do you wish to download your existing documents, or something else? 

    Let me know more, and we'll take it from there!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!