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mpgga's avatar
mpgga
New member | Level 2
3 years ago

Installatron backups to dropbox fail

Hi everyone, I use Installatron on a hosting platform. Installatron can make a backup (zipfile) from the content on the hosting platform and save this to my dropbox. Worked flawlessly up until march...
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Third Party Integrations
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mpgga, thanks for bringing this to our attention.

 

Are you able to upload the zipped files normally to the Dropbox site, without using that app?

 

Did you receive any specific errors from the app itself regarding the upload?

 

This will help me to assist further!

mpgga's avatar
mpgga
New member | Level 2
3 years ago

Unfortunately the system only reports back "Error: Upload failed."

On my mac uploading and syncing is flawless. 

 

Some backups (just a few) from the Installatron app work, most fail though.

Thanks for trying to help me with this issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Since the normal uploading process is working fine from your machine and via syncing, this would indicate an issue either on the end of that app, or the connection from the app to Dropbox.

     

    Either the app isn't uploading the file correctly somehow, or the connection is failing for other reasons related to the Dropbox API, which is something the developer would need to investigate using the logs on their end.

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