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LRBH's avatar
LRBH
Explorer | Level 4
3 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document. 


Mobile
Third Party Integrations

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  • Jelen's avatar
    Jelen
    Helpful | Level 5
    3 years ago
    Hello Walter
    This solution only help for hour or two.
    After reinstall everything works as should be but after some time Dropbox app ask again for excel installatiin.
  • BigguyDan's avatar
    BigguyDan
    Explorer | Level 4
    3 years ago

    Hi, tried that a few days ago but just like others reported it only temporarily fixed the problem.

    However for no apparent reason today it has started working fine again for me although I fear that its only temporarily working again. 

  • Jelen's avatar
    Jelen
    Helpful | Level 5
    3 years ago
    I've check few hours ago and it doesn't work but now everything looks ok. Will se how situation will look tommorow. I hope it was fix pernamently 🙂
  • Zoltan 's avatar
    Zoltan
    Helpful | Level 5
    3 years ago

    Everything works fine for me as well. Hopefully it lasts 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi all - thank you all for your updates.

     

    If anyone is still affected by this, please let us know here so we can reach out via email to investigate further. 

     

    Happy Monday!

  • LRBH's avatar
    LRBH
    Explorer | Level 4
    3 years ago

    I'm not sure I'd call it FIXED, but it will now open Word docs so long as I have BOTH the Word and Office apps installed - it seems to need Word installed to unlock the file opening feature, then it opens the files in the Office app?? 🤷 It's an improvement at least.

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