On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list.

You dont need any personal info to reproduce this issue.Just read and repeat.Open files app.Open dropboxDrag dropbox folder to the favorites listClose Files AppOpen Files app.Favorite folder is gone.If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.The issue is still present and not fixed.

Hi,if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.2. Now force close Files app and restart Files app, the folder under Favorites is now gone.This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.Please try not just to response, but spend time to understand the issue.Best,Joe

Lusil, that behavior is a disgrace. People have been submitting reports for years now, with zero action on this mission-critical show-stopper bug that makes Dropbox virtually unuseable on iOS. We're told to keep submitting reports. We are going around in circles. When will this end?

The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now. Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.If I only used Dropbox for sync, I would have left years ago.

wow - I read through 7 pages of comments and it's amazing this issue has been around for years. It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything! It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner. I think we are all frustrated Dropbox has not done the same. To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner? I think people would be less upset. Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay. You're clearly testing our patience. I surely hope I don't end of up waiting another few years! Guillaume DXB if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

iOS Files App Favorites Folder Disappear

130 Replies

Lusil
Dropbox Staff
7 years ago
Hi FrankieT!

Could you please clarify if you're referring to starring files by any chance? Are you seeing any errors before or after they disappear? A screenshot (excluding personal info) of the behavior you're experiencing would also be very helpful so as to have a better understanding of your concern.

Thanks in advance!
FrankieT
Helpful | Level 5
7 years ago
its When I favorite a folder by using a long click and selecting favorite

If you go back to the main files app screen, it lists all you cloud services, then your favorites, then your tags.

When you first favorite the folder it appears in the favorite list; when you close the app and reopen, it no longer shows in the favorite list. Favorited Folders from iCloud Drive will remain, but any other cloud service folders disappear
Lusil
Dropbox Staff
7 years ago
Thanks for getting back to me on this, FrankieT.

The first thought that comes to mind is that if you're trying to sync Favorites from the iOS mobile app to the Files app, then this isn't currently an option.

However, if this isn't exactly what you've been doing, then we can go to email so as to have a more in-depth look into this. In this case, I can contact you directly to your Forum profile.

Let me know how you'd like to go about this!
f1rstmistake
New member | Level 2
7 years ago
Hi,
if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.
1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.
2. Now force close Files app and restart Files app, the folder under Favorites is now gone.
This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.
Please try not just to response, but spend time to understand the issue.
Best,
Joe
Lusil
Dropbox Staff
7 years ago
Hey there Joe,

If you’re also having a similar experience, I’d recommend taking this discussion to email due to sensitive info that’ll be required to further investigate on the matter. In this case, I can contact you to the email address connected to your Forum profile.

Let me know if you’d like to proceed as such and I’ll make sure to get back to you as soon as possible. Thank you in advance! :slight_smile:
f1rstmistake
New member | Level 2
7 years ago
Hi Lusil, yes please. Thank you.
Lusil
Dropbox Staff
7 years ago
No problem, f1rstmistake!

I’ve sent you an email to the email address associated with your Forum profile, so please check your inbox for my latest message and we’ll take it from there.

Cheers!
FrankieT
Helpful | Level 5
7 years ago
I actually have a screen recording from my phone which shows the exact problem. But to re-clarify. When I find a folder that I would like to put into the favorites list, I mark it as a favorite and it appears in the list. If i get out of the files app and go anywhere else, when I get back in, it is no longer shown in the favorites list.
Lusil
Dropbox Staff
7 years ago
Hey FrankieT, I’ve sent you an email to the email address that’s under your Forum profile so as to look into this matter together. Please check your inbox for my latest message.

Thanks!
Jpasotto
Explorer | Level 3
7 years ago
Hi,
I am exactly experiencing the same problem.
For months I’ve been marking as favorites mainly box.com and OneDrive folders, which were persistent in the IOS files app. Now that I’m more focused on my personal dropbox folder, I found that I can’t store any frequently used folder in the favourites.
Please let me know if there is a solution on the cases reported above.
Jan

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iOS Files App Favorites Folder Disappear

130 Replies

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