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AdminDirectitude's avatar
AdminDirectitude
New member | Level 2
4 years ago

Issue inserting picture in Microsoft Office from Dropbox results in error.

Hi there, I've only recently been experiencing an issue when inserting pictures from a dropbox folder into any Microsoft Office application. The error says the picture can't be displayed. I get...
desktop
Error Messages
Microsoft Office
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey AdminDirectitude, happy Friday! 

 

Can you let me know the state of the files you're inserting to your Office documents? Are they synced locally, or online-only? 

 

Let me know the icons you see next to these files, in your Dropbox folder. 

 

Keep me posted. 

AdminDirectitude's avatar
AdminDirectitude
New member | Level 2
4 years ago

Hi Megan,

Thanks for your note. The files say available when online.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey AdminDirectitude, thank you for reaching back to me, I hope you enjoyed your weekend!

     

    Can you right click on an example file, and choose for it to be available offline? Once you do, try to insert it on a Microsoft file, and let me know if that's possible. 

    • BJ's avatar
      BJ
      New member | Level 2
      3 years ago

      Right clicking on the file and "making it available offline" totally solved the problem of being able to import a picture from Dropbox into my microsoft documents! THANK YOU!!! 

      • asjd's avatar
        asjd
        New member | Level 2
        3 years ago

        Hi! I'm having the same issue. It appears that my entire photos folder is available while offline (I set this in my dropbox preferences that is on my mac desktop) and it still says that it can't be displayed when I try to insert a photo on my microsoft excel doc from dropbox. Do you have any other suggestions?

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