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doppyjoe's avatar
doppyjoe
Helpful | Level 5
3 years ago

Logic Pro files disappearing

I got a new macbook (M2) and migrated from my old macbook (2019 intel).    Initially I set all of my dropbox folders to online only so I could then manually select what I wanted to keep local.    ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi again! 

 

For now, while we troubleshoot this, I’d recommend holding off from updating to Dropbox for macOS on File Provider.

 

There are a couple more things I’d like us to check next; can you please open your selective sync settings and uncheck the folder that contains the files that are missing from your desktop app, when making them offline? Please wait for the folder to be removed from your app and after that, please select the folder again, and wait for it to sync back to your Dropbox app. Do you see the files now? 

 

If not, open your web account and check whether these files have any of these characters in their filename or if there are any spaces at the end of their name. I’d like to make sure there’s nothing preventing them from syncing.

 

Let me know how this goes.

  • doppyjoe's avatar
    doppyjoe
    Helpful | Level 5
    3 years ago

    Nancy thanks for the reply. 

     

    I have done what you said and the project files are still not showing and they do not contain any of those characters. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for keeping me in the loop!

     

    Is it OK to log a ticket for you then, and send it over to your email address here?

  • doppyjoe's avatar
    doppyjoe
    Helpful | Level 5
    3 years ago
    Nancy yes please. Thanks 🙏
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey doppyjoe, I just sent you an email, so we'll continue investigating this there.

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