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BCC_Admin's avatar
BCC_Admin
New member | Level 2
1 month ago

Microsoft Office files won't open for a specific user with an error

Integration Affected Microsoft Office Device Surface Laptop 5 Operating System/Browser (if using the web) Windows 11  Dropbox App Version (if using the app) 238.4.6075 Question o...
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Microsoft Office
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for bringing this to our attention, BCC_Admin.

Just to make sure I have this right, is your employee having this issue in their local Dropbox folder or our website?

If it's the Dropbox folder, can they quit the app and then try to open the file and see if it opens while the app is closed?

Also, how many characters long is the file path? Is it below 260 characters?

If not, can they move it somewhere closer to their main Dropbox folder to see if helps?

Let me know how it goes!

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