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Forum Discussion

Chris I.5's avatar
Chris I.5
Helpful | Level 6
3 years ago

Missing files after syncing

Hi all   i have a dropbox basic account and I use it to back up files from an app called Songbook. I use Songbook to store files of songs with lyrics and guitar chords which I then sync to Dropbo...
sync
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Chris I.5, thanks for bringing this to our attention.

 

Are you syncing the files by manually moving them into the Dropbox app, or is the app syncing them for you?

 

This will help me to assist further!

Chris I.5's avatar
Chris I.5
Helpful | Level 6
3 years ago

Hi 

Thanks for reply.

I am clicking on the sync button in Songbook app to sync all my files from Songbook to Dropbox

Not sure if it’s something I am doing wrong but it seems to be the only option available.

 

Didnt realise I could manually sync files

 

regards

 

Chris

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Manual syncing is generally for files in the Dropbox folder, however, when using third party apps, their functions may differ slightly on how it's done.

     

    Given this, it isn't possible to know why the files were deleted during the sync. Have you tried contacting the app developers for further assistance on this matter?

    • Chris I.5's avatar
      Chris I.5
      Helpful | Level 6
      3 years ago

      Hi

      thanks for reply

      I did contact Songbook but they weren’t very helpful basically saying they didn’t have any control over Dropbox.

       

      Just to clarify are you saying I should manually sync from Dropbox to Songbook as I have been doing it the other 

      way round?

       

       

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        The manual sync was just a suggestion, since I don't know how Songbook functions, so it most likely won't work if done incorrectly.

         

        If files were deleted from their app, then there isn't much we can suggest. If there were deleted files on Dropbox, you'd be able to view them from this page on your account.

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