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Chris I.5's avatar
Chris I.5
Helpful | Level 6
2 years ago

Missing files after syncing

Hi all   i have a dropbox basic account and I use it to back up files from an app called Songbook. I use Songbook to store files of songs with lyrics and guitar chords which I then sync to Dropbo...
sync
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Manual syncing is generally for files in the Dropbox folder, however, when using third party apps, their functions may differ slightly on how it's done.

 

Given this, it isn't possible to know why the files were deleted during the sync. Have you tried contacting the app developers for further assistance on this matter?

Chris I.5's avatar
Chris I.5
Helpful | Level 6
2 years ago

Hi

thanks for reply

I did contact Songbook but they weren’t very helpful basically saying they didn’t have any control over Dropbox.

 

Just to clarify are you saying I should manually sync from Dropbox to Songbook as I have been doing it the other 

way round?

 

 

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The manual sync was just a suggestion, since I don't know how Songbook functions, so it most likely won't work if done incorrectly.

     

    If files were deleted from their app, then there isn't much we can suggest. If there were deleted files on Dropbox, you'd be able to view them from this page on your account.

    • Chris I.5's avatar
      Chris I.5
      Helpful | Level 6
      2 years ago

      Hi

       

      Thanks for reply.

      it’s ok as I have backed up Dropbox on my laptop, it just means I’ll have to go through them all manually and download 

      them again, but that’s fine.

       

      thanks again for your help

       

      Regards 

       

      Chris

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Glad to have helped out a little. If you have any further queries in the future, feel free to message back.

         

        Enjoy your week ahead!

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