Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Chris I.5's avatar
Chris I.5
Helpful | Level 6
3 years ago

Missing files after syncing

Hi all   i have a dropbox basic account and I use it to back up files from an app called Songbook. I use Songbook to store files of songs with lyrics and guitar chords which I then sync to Dropbo...
sync
Third Party Integrations
Chris I.5's avatar
Chris I.5
Helpful | Level 6
3 years ago

Hi

thanks for reply

I did contact Songbook but they weren’t very helpful basically saying they didn’t have any control over Dropbox.

 

Just to clarify are you saying I should manually sync from Dropbox to Songbook as I have been doing it the other 

way round?

 

 

Thanks

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The manual sync was just a suggestion, since I don't know how Songbook functions, so it most likely won't work if done incorrectly.

 

If files were deleted from their app, then there isn't much we can suggest. If there were deleted files on Dropbox, you'd be able to view them from this page on your account.

  • Chris I.5's avatar
    Chris I.5
    Helpful | Level 6
    3 years ago

    Hi

     

    Thanks for reply.

    it’s ok as I have backed up Dropbox on my laptop, it just means I’ll have to go through them all manually and download 

    them again, but that’s fine.

     

    thanks again for your help

     

    Regards 

     

    Chris

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Glad to have helped out a little. If you have any further queries in the future, feel free to message back.

       

      Enjoy your week ahead!

      • Chris I.5's avatar
        Chris I.5
        Helpful | Level 6
        3 years ago

        And you

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!