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Forum Discussion

Chris I.5's avatar
Chris I.5
Helpful | Level 6
3 years ago

Missing files after syncing

Hi all   i have a dropbox basic account and I use it to back up files from an app called Songbook. I use Songbook to store files of songs with lyrics and guitar chords which I then sync to Dropbo...
sync
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The manual sync was just a suggestion, since I don't know how Songbook functions, so it most likely won't work if done incorrectly.

 

If files were deleted from their app, then there isn't much we can suggest. If there were deleted files on Dropbox, you'd be able to view them from this page on your account.

Chris I.5's avatar
Chris I.5
Helpful | Level 6
3 years ago

Hi

 

Thanks for reply.

it’s ok as I have backed up Dropbox on my laptop, it just means I’ll have to go through them all manually and download 

them again, but that’s fine.

 

thanks again for your help

 

Regards 

 

Chris

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to have helped out a little. If you have any further queries in the future, feel free to message back.

     

    Enjoy your week ahead!

    • Chris I.5's avatar
      Chris I.5
      Helpful | Level 6
      3 years ago

      And you

    • Chris I.5's avatar
      Chris I.5
      Helpful | Level 6
      3 years ago

      Hi Jay

      further to our discussion yesterday. I have been in touch with song book again who suggested resyncing with Dropbox 

      which I did and the good news is that my files are now back in Songbook. Not sure what happened previously.

       

      I have noticed that on my Dropbox account a lot of files have leaked out of the folder they should be in.

      is there a way to manually move them to the correct folder in Dropbox?

       


      Many thanks 

       

      Chris

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Glad to hear that Songbook is working again. 

         

        Regarding the other files, you can try moving them back to the correct folder. Are these random files or entire folders that have been moved? IS this related to the Dropbox Backup feature?

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