Not able to upload files from Procreate on ipad

Hi MacAnja, how are you today? 

In regards to you, not being able to upload files to your Dropbox account from Procreate, could you let me know the exact steps you follow, in order to do that?

Also, what is the version of the OS you're using on your iPad?

Keep me posted, and we'll take it from there!

Hi Megan,

thanks for getting back to me so quickly 🙂

I select my file - share - tiff - save to files (I have also tried other options with no luck). It will tell me it’s succesful. I open Dropbox straight away and it will not upload and then tell me I need to press the button “give up”.

Within the last 6-8 months there has been problems with uploading to Dropbox. I could usually just upload and everything was fine. Now I need to open my dropbox app untill all files have been uploaded which is really annoying as I can’t work at the same time. 

argh - It’s soooo annoying 🙈

😅 Anja

And my version is the latest 16.3.1 ☺️

Hi MacAnja, thanks for your speedy reply too! 

Do you have enough space on both your Dropbox account, and your device? 

Are you having an issue uploading any file, or is this issue only occurring for specific files?

Hi @MacAnja, I'd love to also have a visual of what you described. 

Could you send me a few step-by-step screenshots of the process you follow?

Also, just to clarify: do you export and save the file locally to your iPad, then upload it to Dropbox by pressing the + button, or do you try to share it directly from the Procreate app?