Forum Discussion

NS2022's avatar
NS2022
Explorer | Level 3
3 years ago

Official Dropbox for Outlook Add-In

Two major issues I'm encountering with this add-in:

 

1. I get a "Failed to share file attachments." error when attempting to use the "Share files" button to select a file to attach when composing a new email. I can attach from my personal Dropbox just fine, but when browsing to the Dropbox for Teams folder and attempting to attach a file in it, I get that error.

 

2. I have to sign in to Dropbox every time I want to utilize this add-in. Shouldn't it retain my login session info?

 

Any ideas on either issue are appriciated!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi NS2022, welcome to our Community! 

     

    Can you please send me a screenshot of the error you get on your end? What is the size of the file you're trying to attach? 

     

    Also, feel free to let me know the platform you're using on your end. 

     

    Keep me posted, and we'll take it from there. 

    • NS2022's avatar
      NS2022
      Explorer | Level 3

      Hi Megan,

      Thanks for the reply. Please see screenshot of error here: https://ibb.co/yyvGPY7

      File size varies anywhere from 125KB to 125MB. It doesn't seem to care what size the files I attempt to send are.

       

      What's notable is that it can send files from the personal side of the dropbox with the outlook add-in, but only throws this error if I try to attach files within a Dropbox for Business Teams Folder.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info NS2022!

         

        Hm, the team folder might be the culprit there. However, could you please attach the screenshot on your next reply here in the Community? 

         

        I couldn't access the link for security reasons. Thanks! 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi pinionking, let's look into this! 

       

      As a first thing, what is your Dropbox plan? Are you part of a Business team?

       

      If so, have you checked with your Team admin about this? 

       

      Let me know. 

  • J_16's avatar
    J_16
    New member | Level 2

    I am working on a project that receives multiple regular daily emails with attachments (MS Outlook).  I want specific attachments that are received by our Doc Control to automatically save to project dropbox folders.

     

    When i go to do this in Power Automate, i can only see my personal dropbox folders.  I am an admin on our dropbox for business account, but the project folder is not visible.  What is going on here? Having this automated would save hours across our projects.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      Apologies for the belated reply here, J_16
       
      To save email attachments to your Dropbox account directly, you’ll need to follow these steps
       
      Are you able to see all of your Dropbox folders now?

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