Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files. I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below. These items used to show in Safari, however it seems that after updating to Safari v13.0 this has stopped working. Any ideas for resolution would be gratefully received as Safari is my default browser. Cheers, Scott

Dropbox, can you explain why you've downgraded this functionality so?Is there a reason for it, because it doesn't seem hiding such an initially efficient option behind several clicks and pages is very user friendly. Would be great if you could give an actual explanation after people waited for several years for the fix of the option in Safari and you recently downgrading the functionality in Chrome with the new redesign. Or explain the thought process behind it. Instead of "investigating" the "issue" with individual users and not following up on those "investigations". Especially since it's not a bug or issue with the user, but a conscious designchoice Dropbox made. Frankly, I think all of us here would really love an update on where you stand in this. I've taken time and effort to explain and document the issue, and haven't heard anything back after you've requested that information from me.

If it’s so important and you’re actively working on it (for over a year), can you at least share with us what the root of the problem is? Some kind of setting or use of code within Safari? Is Apple somehow preventing you from showing the ‘open in finder’ button or does it prevent you from the functionality of the button and you had to disable it because of that?Can you provide any more information than the standard ‘we’re working on it’ we’ve been hearing for over a year?

Very frustrating indeed. Since Safari 13 (we are now at 14), Drobox functionality in this browser is severely crippled. Too bad to see these features gone, as I heavily relied on them. For a loyal paying Dropbox Business customer, this is very sad to experience. It works in Chrome, but no longer in Safari.

Outrageous that this is still an issue, close to 2 years in. "Open in Finder" is mission critical for many of us. Worked for years in Safari. Works fine in Chrome. What is the holdup here with getting this resolved?

Jay Ideally the entire community is updated on progress on this matter. I too have been (patiently) waiting for an update on this matter, and I am subscribed to this thread. While I think it's great that you're offering to contact a few recently-vocal members of the community about this matter, it is relevant to anyone who has macOS and looking to use Safari as part of their daily workflow alongside Dropbox. I am "stuck" using Chrome and only doing so in order to utilize Dropbox for Business. I imagine there are many folks like me, just watching this thread and waiting for an update. I fear taking the conversation offline won't be helpful to the broader community who are awaiting some kind of word on progress on this issue, even though we're not continually leaving comments asking for updates.

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

109 Replies

Replies have been turned off for this discussion

drshero
Helpful | Level 5
5 years ago
I'm having the same problem.
I just switched (back) to Safari as my default browser, because it is more secure than Chrome and uses less system resources. The "Open in Finder" and "Open in Word" feature is critical to my work. We send dropbox links through Slack daily, and when clicked, they open in the default browser. Without the "Open in Finder" feature, I have to do multiple steps and clicks to search for the file manually. I would love to see this feature restored in Safari.
Thanks to those who have been raising this issue since 2019--I'm just adding my voice to ask for a fix so that DB is fully-functional in Safari.
dgreeney
Helpful | Level 6
5 years ago
Outrageous that this is still an issue, close to 2 years in. "Open in Finder" is mission critical for many of us. Worked for years in Safari. Works fine in Chrome. What is the holdup here with getting this resolved?
Scott H.
Collaborator | Level 9
5 years ago
Yes this is still a daily frustration. Is there any update Lusil?
Jay
Dropbox Community Moderator
5 years ago
Hi everyone, there are no updates on this matter other than the Dropbox engineers are still working on a solution to this issue.
JR25
Helpful | Level 5
5 years ago
Please fix this issue Dropbox!
PR8
Helpful | Level 6
5 years ago
Having the Show In Finder and Open In Microsoft Word in Chrome and not in Safari requires us to take additional steps and additional time to use DB. This affects our efficiency and makes it more aggravating to work in DB. In our case our default browser is Safari so having to use Chrome takes extra steps. Please add these features to Safari as soon as you possibly can. Thanks.
geosinclair
Helpful | Level 5
5 years ago
Any updates to this ongoing problem? Multiple updates to dropbox and safari lately, seems ripe for the devs to fix this issue (safari is the second most popular browser in the US after all, c'mon).
Scott H.
Collaborator | Level 9
5 years ago
Jay - do you have any updates in terms of timeframe that you can share for the resolution of this long-standing problem?

Thanks.
edelvr
Explorer | Level 4
5 years ago
Works in Chrome browser, not in Brave browser..
Jay
Dropbox Community Moderator
5 years ago
Hi JR25, PR8, geosinclair, Scott H., would it be possible to contact you at the emails provided on your forum profile to investigate this matter further?

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"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

109 Replies

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