"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Thanks for your updates here!

At the moment I don't have any other updates to share with you all on this other than what Fiona already mentioned, that our team is currently looking into this issue.

I will make sure to keep everyone updates with any news that we receive on this, but in the meantime please don't hesitate to get back to me here with any questions on this.

Thanks for your patience while we investigate!

I have the same issue here. 

Running Dropbox on MacOS Catalina 10.15.4 using Safari 13.1. 

On Chrome, I definitely can open in Finder. 

No way to get it to work on Safari which is my preferred browser. Tried uninstalling and reinstalling Dropbox, tried insalling Flash and enabling it in Safari for Dropbox.  Made sure the file was not in an excluded folder as part of Selecting Sync. 

Please, fix this as this is so needed for our team daily workflow ! 

Thank you

This is so frustrating, we were all waiting for months, this is a super expensive service and you are not providing us with professional customer care or service.
How can I ask for a refund? I want to end my annual subscription for free and get a refund for what I've paid.
I cannot use dropbox with safari, I cannot use dropbox with asana, half of my workflow is compromised.

Dropbox used to be a better service, a premium service, are yoou going to end up being another google drive?

:triumph:

(sorry for my english, not an english speaker, and yes, US dollares are crazy expensive for my, I'm so angry)

Also experiencing this problem. 

Clearly a bug!

Adding my thoughts on this thread so that hopefully it gets fixed soon and I get notified!

Same issue here, tried everything suggested. Reached out to Dropbox support and followed up 5 times with  no answer whatsoever.

Switched to Chrome, but definitely will consider replacing dropbbox for another service

Hi there SilviaA!

Could you let me know the ticket number (eg. #1234567) you received when you reached out to the team so I can check on this for you?

Thanks!

Of course. Ticket 10750172 

Rep name: Miranda

I am having the same issues with Safari 14. Chrome shows these two options, but safari doesnt. Dropbox clearly has not cared enough to fix this issue, even though it is being experienced by everyone. With the new Safari and Mac updates - a lot of people have left chrome and moved to Safari, but Dropbox has not cared even now to fix this!! 

Also, FlashPlayer has reached its end of life - and adobe will be discontinuing flashplayer in Jan 2021. They had announced that three years ago: https://www.adobe.com/products/flashplayer/end-of-life.html So what happens now! With no flashplayer, how is dropbox planning to handle this? It is high time dropbox did something about this feature as it is very crucial for the quality of dropbox and our experience with it.

Hey everyone, thanks for all your questions on this. 

We're not expecting any impact on the deprecation of Flash Player as Dropbox isn't using it.

I hope this helps puts your minds at ease, but if anything else comes up, just give us a shout. Cheers!