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Forum Discussion
MorrisBrandonPTO
2 years agoNew member | Level 2
Outlook 365 add-in - Can't access dropbox folder contents or sign-out?
I've tried uninstalling the add-in and reinstalling it but I am not able to access any of my dropbox folder contents whenever I click the add-in icon. It seems to load some dropbox interface, but it's not my folder contents. I can't even figure out how to log-out and make sure I'm logged in the right way. Any ideas?
- Jay
Dropbox Staff
Hi MorrisBrandonPTO, thanks for bringing this to our attention.
Could you try disconnecting the app from this page and reinstalling it again?
This will help me to assist further!
- DKorNew member | Level 2
I have the exact same issue. I have disconnected the app and reinstalled it as suggested above.
I am able to use Dropbox, and access my files, with Outlook online. When using the Outlook desktop app, I get the same result as described above.
- Hannah
Dropbox Staff
Hey DKor, sorry to hear about this.
Can you take a look at this article, to make sure all system requirements are met for the integration to work correctly?
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