We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
MorrisBrandonPTO
2 years agoNew member | Level 2
Outlook 365 add-in - Can't access dropbox folder contents or sign-out?
I've tried uninstalling the add-in and reinstalling it but I am not able to access any of my dropbox folder contents whenever I click the add-in icon. It seems to load some dropbox interface, but it's not my folder contents. I can't even figure out how to log-out and make sure I'm logged in the right way. Any ideas?
3 Replies
Replies have been turned off for this discussion
- Jay2 years ago
Dropbox Community Moderator
Hi MorrisBrandonPTO, thanks for bringing this to our attention.
Could you try disconnecting the app from this page and reinstalling it again?
This will help me to assist further!
- DKor2 years agoNew member | Level 2
I have the exact same issue. I have disconnected the app and reinstalled it as suggested above.
I am able to use Dropbox, and access my files, with Outlook online. When using the Outlook desktop app, I get the same result as described above.
- Hannah2 years ago
Dropbox Community Moderator
Hey DKor, sorry to hear about this.
Can you take a look at this article, to make sure all system requirements are met for the integration to work correctly?
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!