Forum Discussion

Ryabro6's avatar
Ryabro6
New member | Level 2
3 years ago

Outlook App on IPhone keeps disconnecting

Since a 2023 outlook app update was completed every time I go to attached a file to a message from Dropbox within the outlook app it shows no files available. Only fix thus far is to leave the messag...
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ryabro6, thanks for bringing this to our attention.

 

This sounds like there might've been a change with the Outlook app which is affecting the connection to Dropbox. 

 

Have you tried contacting the developers for further assistance on this matter?

 

This will help me to assist further!

Ryabro6's avatar
Ryabro6
New member | Level 2
3 years ago
No I have not. Unfortunately unless a lot more individuals flag the issue I cannot see Microsoft reviewing.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?

  • seemaa111's avatar
    seemaa111
    Explorer | Level 3
    3 years ago
    I have this issue too and it’s driving me nuts - but pretty sure the problem is in the outlook app not Dropbox? How best to report it to Microsoft?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      While we can't recommend any troubleshooting for other non-Dropbox apps, a normal step would be to uninstall the other app, reboot and then reinstall as a first step.

       

      If the issue persists, then there may be an option to contact their support team from within the app.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!