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Forum Discussion

Pierre M.'s avatar
Pierre M.
Helpful | Level 5
8 years ago
Solved

PDF files open as read only on Acrobat Reader (on Android)

I haven't had any problem editing PDF files on my Android tablet until now. I simply opened dropbox, and opened the PDF in Adobe Acrobat from dropbox. Lately, when I open a PDF in Adobe Acrobat fro...
Android
Mobile
Preview
Third Party Integrations
  • Lusil's avatar
    Lusil
    8 years ago
    Hey peeps, sorry to hear about this. 
     
    In order to have a better look into this matter, I’d recommend continuing this discussion via email. I’ve sent thus an email to the email address associated with your Forum profiles. Please check your inbox for my latest message. 
     
    Cheers! :grin:
  • Juliandel's avatar
    Juliandel
    8 years ago

    I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Sorry to hear that you’re still experiencing some trouble with this, LuizFNetto. 
 
If you do come to a dead end, don’t hesitate to reach back to me here or you can contact our Support team so as to further investigate. 
 
In any case, do keep me posted on your progress. Thanks in advance! :nerd:
mattheeussen's avatar
mattheeussen
New member | Level 2
8 years ago

 

Hello, same problem here, if someone has a fix please let me know. thanks

  • Parsons-Joyce's avatar
    Parsons-Joyce
    Helpful | Level 5
    8 years ago

    We have had an IT guy looking at it for nearly 2 days and we just cant solve the problem we have 5 Android tablets not working, we are trying to find an alternative instead of Adobe as it looks like their updates have caused the glitch, surely dropbox and adobe should sort this out between them and not let it affect their paying business customers.

    • Juliandel's avatar
      Juliandel
      Helpful | Level 5
      8 years ago

      I was able to use an app Xodo and it seems to work just fine for me. I will use this for the time being until this bug gets worked out.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hi all!
         
        Initially, Juliandel, thanks for letting us know what worked for you, much appreciated!
         
        I also just wanted to ask, mattheeussen and Parsons-Joyce 2, have you had a chance to check out what I recommended to try out in my previous post (about ensuring that you have the latest version of the mobile app, signing out and back in again, or even clearing the cache)? Maybe one of these will do the trick? 
         
        In any case, if that doesn’t work, mattheeussen, I’d recommend contacting our Support team for a more in-depth look at this, due to account-specific info that’s required. 
         
        Parsons-Joyce, I was able to locate your open request from my end and I’ve sent it to a specialized member of my team to review your case. I’ve replied to your via email with the relevant info on this, so please check your inbox for my latest message. 
         
        Cheers! 

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