Forum Discussion

JackhammerNOR's avatar
JackhammerNOR
New member | Level 1
2 months ago

Remarkable can't access my Dropbox content.

I recently bought a Remarkable paper pro. At first it synced with my Dropbox perfectly, but now it doesn’t show any files or folders.  Anyone else experiencing the same? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi JackhammerNOR, happy new year! 😀

    We don't have an official Remarkable integration going on with Dropbox at the moment, but let's see if we can figure this out together.

    Is our app installed on the device, or simply connected? When did this start happening on your end? 

    Keep me posted, and we'll take it from there!

  • JackhammerNOR's avatar
    JackhammerNOR
    New member | Level 1

    The Remarkable tablet is simply connected and does not have the Dropbox app. The problem with it not syncing with Dropbox anymore starter after approximately 2-3 weeks after I started using it. 

    I have talked to Remarkable support and they find no error in their end. I tried connecting a friends Dropbox account to my tablet and that worked out perfectly fine, but mine won’t sync at all. 
    Seems like it is specific to my account. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      I see, thanks for letting me know more JackhammerNOR.

      It might sound trivial but have you tried disconnecting, and re-connecting the two? 

  • JackhammerNOR's avatar
    JackhammerNOR
    New member | Level 1

    I’ve tried that multiple times. Different remarkable account connected to my Dropbox. Restarted the tablet, reset to factory settings etc. Nothing works. 

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