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Sync and backup problems with DataVault
Hi
First post - hope someone can help
I've been using DataVault for many years for storing passwords and other information. It has some form of integration with Dropbox to allow it to share data between my Android phone and tablet. Up to recently it has worked perfectly - but no longer.
When I add additional information to my Datavault on either my android tablet or android phone it will no longer sync nor can I backup to Dropbox. Dropbox is installed on both devices with the same login details but I keep getting the message
Dropbox Exception:com.dropbox.coreNetworkIOException:handshake failed.
How do I fix this? Many thanks in anticipation.
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GOOD NEWS ALL!
I've found an app called SafeInCloud. It's similar in structure to DataVault but cleaner and better. It synchronises via Dropbox or other cloud services and can import DataVault data directly. Took me a few hours to do and it's a one-off payment (approx $3 for single user, $9 for a family pack - up to 5 users) I had one query which I sent yesterday and got an answer today. So it's goodbye from me to DataVault 👋😅😊😁
Having the exact same problem. No longer able to sync Android tablet using Dropbox. My Windows PC and iPhone is still syncing fine. Have also sent several emails to [email removed as per Community Guidelines]
Still have not received any response. May start looking for another password manager however datavault hasn't changed in years. So this seems to be a change made by Dropbox which is causing this error..
- Rich
Super User II
NickDV wrote:
... however datavault hasn't changed in years. So this seems to be a change made by Dropbox which is causing this error..
It most likely is. Dropbox recently stopped accepting API connections using the outdated and insecure TLS 1.0 and 1.1 protocols. It now requires TLS 1.2 for all connections. If a developer hasn't updated their app to support the newer protocol, then it will no longer be able to connect.
This isn't a change that happened without warning. Dropbox notified developers this was coming back in October and then gave a reminder in March; a month before they started to implement the change.
I also have same issues and no responses to emails. This is not what I expected?
- Hi NickDV, and Others
I originally took this up with Dropbox as the error messages indicated it was a Dropbox problem. It was explained to me that it was an interface issue (probably not the correct terminology) between DataVault and Dropbox bot that DataVault are responsible for writing this interface software.
Looks like there has been nobody at home at DataVault for at least a month. I've found my solution (above) and won't go back to DataVault even if they do eventually fix this problem Finally after weeks of chasing DataVault, I got this reply today from their Customer SuccessTeam
Well that's too late for me as I have already bought 2 other apps in my search for a solution, but hope it will help some of you's g wishing you all lots of success
We are aware of the issue and plan to release a new version next week.Best,
AlexCustomer Success Manager- I got the same email. I started using lastpass but since it's free I still have the data vault and I'll see if new version it fixes it
I'm still using Data Vault.
Strange that my Android tablet is the only device that isn't syncing properly through Drop Box. My iPhone and Windows PC are not having any problems. And since I don't change passwords all that often, I have no problem waiting a couple weeks if this update actually fixed the problem. I'll update this thread one way of the other...
Desktops and Apple all have implemented the new protocol for drop box which Data Vault platform resides on. Android for Data Valult had not implemented the protocol and is not syncing with the Drop Box File. It is not a good sign that Data Vault dropped the ball on this and is now playing catch up.
In a second email I received from DataVault, they said the their tech/development guys were based in Ukraine and that was the cause of the delays. If that is the case, customers might have been more sympathetic, but this excuse was only offered many weeks after first complaints. I have bought 2 additional apps until I found one I was happy with. Their response isn't good enough 😕
