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Jwong's avatar
Jwong
New member | Level 2
4 months ago
Solved

The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.

Hello, I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365" Is there a...
desktop
Microsoft Office
windows
  • Neal's avatar
    Neal
    3 months ago

    Hi all,

    There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:

    • The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
    • If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
    • Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365  app. See attached screenshot.

     

    • Member needs to wait 2 hours and restart a desktop app after disconnecting an app.

     

    This is still being looked into but hopefully this should help some of you in the meantime.

    I've flagged all of these cases internally to be looked into.

Jwong's avatar
Jwong
New member | Level 2
4 months ago

Jay​ No, I do not sign in with this prompt, this prompt appears every time I open Excel. I want to disable this prompt from appearing.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Could you try unchecking the option to have Dropbox as a 'Place' in Microsoft Office via the Dropbox desktop application by following these steps?

    • youkantbeserious's avatar
      youkantbeserious
      New member | Level 2
      4 months ago

      I am having the same issue. Started last week. Office365Business Standard accounts using a Team Dropbox account. Removed Dropbox from 365 tenant as a result. When I click the slider to Show Dropbox in MS office as A save location, Dropbox app crashes

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hey youkantbeserious - thanks for joining the discussion and sorry to hear you're also having issues with this.

        I can see that you're running a beta version of the Dropbox desktop app. Can you see if you get any different results while using our most recent stable one instead?

        To do so, make sure to  toggle off the 'early releases' from your account's settings and then install the app from this page directly.

        Keep us posted! 

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