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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a...
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you try unchecking the option to have Dropbox as a 'Place' in Microsoft Office via the Dropbox desktop application by following these steps?
I am having the same issue. Started last week. Office365Business Standard accounts using a Team Dropbox account. Removed Dropbox from 365 tenant as a result. When I click the slider to Show Dropbox in MS office as A save location, Dropbox app crashes
- Walter
Hey youkantbeserious - thanks for joining the discussion and sorry to hear you're also having issues with this.
I can see that you're running a beta version of the Dropbox desktop app. Can you see if you get any different results while using our most recent stable one instead?
To do so, make sure to toggle off the 'early releases' from your account's settings and then install the app from this page directly.
Keep us posted!
I am showing this already toggled off:
I opened ticket 25464591 on Monday and have not gotten very far with it.
User on 230.4.8797 is getting this pop up when attempting to open any Dropbox hosted Excel file despite Dropbox MS Integration turned off in tenant and in app. Office Version 2508 Build 19127.20154
We have the same problem started yesterday 01.09.2025 in our company.
We have dropbox teams.
every office file needs now about 5 seconds to open instead of 1 second. our programmers try to get rid of this dropbox behavoiur, nothing helps.... please fix this issue! every employee opens about 500 office documents per day.... it causes so much trouble that we discuss to change dropbox to another system
dropbox version 231.4.5770
