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Solved
The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a...
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
Add us to the list.
All users experiencing today after latest update.
- Megan
Dropbox Community Moderator
Hey guys! Thanks for bringing this to our attention.
Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates.
Hang tight, and thank you for your patience.
Any progress on this issue? It's very annoying to have the popup occur every time we open a file that is linked Dropbox. I would think this is a straight-forward issue since it just started happening at scale.
