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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a...
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
I have same issue.
- Walter
Dropbox Community Moderator
Hi Rinconman - sorry to hear about this.
Can you please let us know some additional information so that we can make sure we're on the same page?
For example, what is your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your taskbar?
Does the issue affect a specific file of yours, some or all of your Microsoft files?
A screenshot of the exact error you're getting would also help!
Windows 11.
Same as others. Every time I open an file in word or excel I get the pop up to sign in toe DB for Office 365.
- Walter
Did you quit and relaunch the Dropbox desktop app and/or your computer lately Rinconman?
