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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a...
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove âDropbox For Teamsâ from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
Exact same issue started this week. Suggestions above all tried. They do not work. Highly annoying and drag on workflow.
It's really weird. I have had a response this morning on my Support Ticket to say it has been resolved but mine sorted itself out a few days ago but others in the company are still reporting it today so it clearly isn't resolved.
- Neal
Community Manager
Hi jwarmanâ,
Apologies for any confusion. As I mentioned earlier in this thread, most of the issues arising from the Microsoft update have been mitigated but the pop up is still being fixed.
For now, all I can suggest as a workaround is the following:
- Take advantage of the integration (so actually go through the login process and connect Office app to Dropbox). This would make the popup stop popping up.
- For users that for various reasons donât want to connect the workaround is still to just keep closing the modal for now until a fix is rolled out.
Taking advantage of the integration is not really an option for me. An Excel file has several cells linked to those of another Excel file. All the links changed and could not be updated, so the first file was no longer usable (even though both the files are in Dropbox).
jwarmanâ I recived the same message from support. What version of the client do you have? I am still seeing the issue here with stable version 231.4.5770?
Yes same version here. It's dead weird as some users get the popup and others don't (all other settings, Office versions etc appear the same).
I have had a response above though to say that the popup is yet to be sorted (not sure why my case specifically about that was closed saying it had been).
